Team Management
Invite team members to help manage your properties. Assign roles and control access across your organization.
1 Inviting team members
Navigate to Company Settings and scroll to the Team section. Click Invite Member and provide:
- Email address — The invitee's email
- Role — Staff or Admin (see role descriptions below)
The invitee will receive an email with a unique invitation link. Links expire after 7 days. You can cancel pending invitations from the same page.
2 Understanding roles
| Role | Permissions |
|---|---|
| Owner | Full access. Can manage team, company settings, billing, and all properties. |
| Admin | Can manage properties, units, bookings, and guests. Cannot change company settings or billing. |
| Staff | Can view and manage bookings and guest communication. Cannot add or edit properties. |
3 Accepting an invitation
When you receive an invitation, click the link in the email. If you already have a Hearth Host & Stay account, sign in and the company will be added to your account. If you're new, create an account with the invited email address.
The inviter will receive a notification when you accept.
4 Managing your team
From Company Settings, you can:
- Change roles — Promote or demote team members between Staff and Admin
- Remove members — Remove a team member's access to the company
- Cancel invitations — Revoke pending invitations that haven't been accepted
Note
Every company must have at least one Owner. The last remaining Owner cannot be removed or have their role changed.
5 Switching between companies
If you belong to multiple companies, use the company switcher in the top navigation bar to switch between them. Each company has its own properties, bookings, and settings.